The short, honest version.

By placing an order, booking an appointment or signing up for texts, you agree to these terms. You must be at least 18, or using the site with a parent or guardian.

Your photos are yours. You give Suvino permission to copy, crop, enhance and print them only as needed to make what you ordered. We never sell your photos, use them in advertising, or share them with anyone except the people who print and deliver your order.

You confirm you have the right to print the photos you upload. We may decline to print images that are illegal or that we believe you do not have the right to use.

Prices are shown before you pay and include everything except tax and shipping, which are shown at checkout. Payment is handled by Stripe; we never see or store your full card number. An order is accepted when you receive the confirmation screen or message.

Kiosk orders print on the spot. Web orders are printed in-house and either picked up in store or shipped to the address you give. Delivery times are estimates; we will tell you if something changes.

Because every product is made from your photos, we can't resell it, so orders can't be cancelled once printing starts. If a print arrives damaged, faded, or not what you ordered, tell us within 14 days and we will reprint it or refund it. That's our promise.

You can sign up for texts at our text sign-up page, at a kiosk, or at the counter. There are two kinds, and you choose each one separately:

• Transactional messages — order confirmations, "your order is ready", shipping updates, appointment reminders and account alerts. Frequency depends on your activity.
• Marketing messages — specials, new products and seasonal offers. Usually 2–4 a month, never more than 6.

Msg & data rates may apply. Consent is not a condition of purchase. Reply STOP to any message to opt out of all texts, or HELP for help. You can also contact us. Carriers are not liable for delayed or undelivered messages.

We may update these terms from time to time. The date at the top tells you when. If a change matters to you, we will say so on the site.

Write to us any time through the contact page. A real person answers.

These terms are governed by the laws of the State of New York. Shipping times, costs and our reprint promise are also on the Shipping & returns page.